FAQs

Gift card (purchased before the 30th June 2021): You have 24 months to spend any outstanding balance which is measured from either the last time you spent on your card or the last time it was loaded. When you received your card you'll have been given an expiry date, but to check your balance: www.leisurevouchers.co.uk/balance-checker

Gift card (purchased after the 1st July 2021): You have 6 years to spend any outstanding balance which is measured from either the last time you spent on your card or the last time it was loaded. Fees do apply after 2 years. When you received your card you'll have been given an expiry date, but to check your balance: www.leisurevouchers.co.uk/balance-checker

For online purchases, rather than using the card's expiry date, you'll need to use the online code printed on the back of the card. For most cards, this is 1227, to be written in the 'card expiry date' field at online checkout as 12/27.

Ooo, this is the fun bit! First browse your choices here, find your favourite and check the instructions on how to use your Gift Card or e-Gift Card. If there are no special instructions, it's easy. For gift card – as long as you have sufficient balance on your card, you simply hand it over and the merchant swipes it through their PDQ machine or it can be used in the credit card field online. For e-Gift Card – as long as you have sufficient balance on your e-Gift Card, you simply hand it over and the merchant type it into the PDQ machine or it can be used in the credit card field online.

Decide where you want to go from the guide here and visit your chosen brand's website where you'll be able to find your nearest restaurant/store/venue. Top tip: always give them a bell before you make your journey to check that they accept My Leisure card, opening hours etc. You know it makes sense!

Sorry, we can't help with any loss, theft, damage, non-use or unauthorised use of the vouchers / gift card, so please look after them as you would hard cash or your credit card.

My Leisure card are currently for use in the UK only. We do have partners who operate abroad as part of our Short Breaks category. We suggest you give them a ring beforehand just to be on the safe-side and then don’t forget to send us a postcard.

Yes, your gift cards are as precious as cash so we send them out by Recorded Delivery. This costs £4.99 but keeps them nice and safe. We'll treat you to free delivery on larger orders. Full details can be found here. All e-gift cards are email and no charges apply.

Don't worry, we've recently spruced up the design and logo of our paper vouchers and it sounds like you have some of our older style vouchers – but they're still good to use! Check the Expiry Date printed on the back of the paper vouchers; so long as it's before that date your old-style vouchers will still be accepted. And if you have both old and new style vouchers for any reason, it's fine to pay with a mix of the two.

We accept orders of between £10.00 and £1000.00 online. If you want to order a larger amount simply call our sales team on 0330 111 3030. Gift cards can be loaded with a maximum of £130.00

When you first receive it, the amount on your card will be printed on the presentation carrier to which your card is affixed. However to check your balance at any point, you can do so online by following the link on the homepage

Sorry, the Gift Card cannot be refunded or exchanged for cash but with so many great places to spend, we are confident you’ll find something fun to spend it on.

The delivery charge is for the packaging and delivery of your order. This includes sending your gift card / vouchers via Recorded Delivery and will require your signature, which means someone will need to be there to sign for and receive the order.

Just email our Customer Service team on info@myleisure.life and they’ll be happy to help.